1. Introduction
This Privacy Policy outlines how Novatech (“we,” “our,” or “the Company”) collects, uses, protects, and manages your personal information. We are committed to protecting your privacy and ensuring the security of any personal data you share with us. This policy applies to all interactions with our company, including website visits, service engagements, and business communications.
2. Information We Collect
We collect information that you provide directly to us through various channels of engagement. This includes contact information such as names, email addresses, and phone numbers; business information including company names, roles, and industry details; project requirements and specifications; technical data necessary for service delivery; communication records and project documentation; and payment and billing information. We may also automatically collect certain technical information when you visit our website or use our services, such as IP addresses, browser types, and device information.
3. How We Use Your Information
Your information is used to deliver and improve our services, manage our relationship with you, and fulfill our contractual obligations. This includes delivering requested services and support, communicating about projects and services, processing payments and maintaining accounts, improving our services and client experience, complying with legal obligations, sending relevant business communications, and maintaining the security of our services. We process your information based on legitimate business interests, contractual necessity, and legal obligations.
4. Data Protection and Security
We implement comprehensive security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security infrastructure includes encryption of sensitive data, secure data storage systems, strict access control protocols, regular security audits, employee training on data protection, and incident response procedures. We regularly review and update our security measures to maintain the highest standards of data protection.
5. Data Sharing and Disclosure
Information sharing is limited to circumstances necessary for service delivery or legal requirements. We may share your information with service delivery team members, authorized third-party service providers who assist in operations, legal authorities when required by law, professional advisors and auditors, and other parties with your documented authorization. All third parties are bound by confidentiality obligations and data protection requirements.
6. International Data Transfers
As a global organization, we may transfer your data across international borders to facilitate our operations. We ensure appropriate safeguards are in place through standard contractual clauses, data processing agreements, compliance with international regulations, robust security measures for data in transit, and regular compliance audits. We maintain transparency about data locations and transfer mechanisms.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including service delivery, legal obligations, and business requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements. After the retention period expires, we securely delete or anonymize your information.
8. Your Rights
You have specific rights regarding your personal information, including the right to access, correct, or delete your data; the right to restrict or object to our processing of your data; and the right to data portability. You may also withdraw consent previously given and lodge a complaint with a supervisory authority. We are committed to facilitating the exercise of these rights and will respond to requests within the timeframes required by applicable law.
9. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. These technologies collect information about your browsing behavior and preferences. You can control cookie settings through your browser preferences. We categorize cookies as essential, functional, and analytical, and provide clear information about their purpose and duration.
10. Marketing Communications
With your consent, we may send you marketing communications about our services, industry insights, and company updates. You can opt-out of marketing communications at any time through the unsubscribe link in our emails or by contacting us directly. We maintain separate consent records for marketing communications and service-related communications.
11. Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly. We encourage parents to supervise their children’s online activities.
12. Third-Party Links
Our website and communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit or services you use.
13. Policy Updates
We periodically review and update this Privacy Policy to reflect changes in our practices, technology, legal requirements, and other factors. When we make material changes, we will notify you through appropriate channels and obtain consent where required by law. The latest version of this policy will always be available on our website with the effective date clearly indicated.
14. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our Data Protection Officer through our designated channels. We are committed to addressing your privacy concerns promptly and transparently. Our contact details, including email address, phone number, and physical address, are provided on our website.
15. Compliance and Governance
We maintain a comprehensive privacy governance structure, including designated privacy officers, regular training programs, and internal audits. We actively monitor compliance with privacy laws and regulations across all jurisdictions where we operate. Our privacy program is regularly reviewed and updated to address emerging privacy risks and regulatory requirements.