1. Introduction
These Terms and Conditions (“Terms”) govern your relationship with Novatech, LLC (“we,” “our,” or “the Company”) and apply to all services provided by our company. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and Novatech.
2. Services
Novatech provides comprehensive technology services including Artificial Intelligence Solutions, Cloud Transformation, Cybersecurity Services, and Custom Software Development. The specific scope, deliverables, and terms of each service will be detailed in individual agreements or statements of work. We reserve the right to modify or update our service offerings to maintain alignment with technological advancements and market demands.
3. Intellectual Property
All intellectual property rights, including but not limited to software, designs, methodologies, and documentation created during project development, remain the exclusive property of Novatech until full payment is received. Client materials, data, and pre-existing intellectual property remain the sole property of the client. Third-party licenses and rights are governed by their respective terms and conditions. Any transfer of intellectual property rights will be explicitly stated in project agreements.
4. Confidentiality
Novatech maintains strict confidentiality of all client information and business data. Our comprehensive non-disclosure agreements govern all client relationships, ensuring the protection of sensitive information. We implement robust security protocols to protect all shared data and information. Our employees are bound by confidentiality agreements and undergo regular security awareness training. We treat all client information as confidential unless explicitly stated otherwise or if such information is publicly available through no fault of Novatech.
5. Payment Terms
Payment schedules and terms are specified in individual service agreements. Our standard payment terms require payment within 30 days from the invoice date unless otherwise specified. Late payments may incur additional charges at prevailing market rates. All fees are exclusive of applicable taxes, duties, or governmental charges. We reserve the right to suspend services in cases of prolonged non-payment. Multiple payment methods are accepted as specified in the service agreement.
6. Project Delivery
Project delivery timelines are specified in detailed project documentation and are subject to the conditions outlined in the service agreement. Changes to project scope may affect delivery schedules and costs, requiring mutual agreement through our change management process. Force majeure conditions, including but not limited to natural disasters, political events, or other circumstances beyond our reasonable control, may impact delivery timelines. Regular project updates and milestone tracking will be provided according to the communication plan.
7. Warranties and Limitations
Services are provided “as is” with standard industry warranties for quality and performance. We maintain comprehensive professional liability insurance coverage. Our total liability shall not exceed the fees paid for the specific services giving rise to the claim. We warrant that services will be performed in a professional manner consistent with industry standards. This warranty is exclusive and in lieu of all other warranties, whether express or implied.
8. Data Protection
We strictly comply with international data protection regulations, including GDPR and local data protection laws. Our data processing practices follow industry best practices and regulatory requirements. Data processing agreements are available upon request and detail our data handling procedures. We implement appropriate technical and organizational measures to ensure data security. Regular audits and updates to our data protection measures are conducted to maintain compliance.
9. Termination
Notice periods for service termination are specified in individual service agreements. Early termination fees may apply as detailed in the service contract. Upon project completion or termination, we ensure the orderly return of all client materials and data. Both parties maintain termination rights for material breaches of these Terms. Post-termination obligations, including confidentiality and data protection, survive the termination of services.
10. Support and Maintenance
Support terms are comprehensively detailed in our service level agreements, outlining response times, support channels, and escalation procedures. Regular maintenance schedules are communicated in advance to minimize business disruption. Emergency support is available according to the terms specified in your service agreement. Our multi-timezone support structure ensures assistance availability across different geographical locations. We maintain dedicated support teams for different technology domains to ensure expert assistance.
11. Global Operations
Our services are provided across multiple time zones through our global delivery centers. We ensure compliance with local regulations in all operating regions while maintaining consistent service quality standards. Multiple language support is available through our international teams, facilitating effective communication across cultural boundaries. Our global presence enables continuous development and support capabilities, maximizing project efficiency and responsiveness.
12. Dispute Resolution
In the event of any dispute, both parties agree to first attempt amicable resolution through direct negotiation. If unsuccessful, mediation will be pursued before initiating legal proceedings. The governing law will be that of our primary business location, unless otherwise specified in individual agreements. Dispute resolution procedures aim to minimize business disruption while ensuring fair and efficient resolution. All negotiations and mediation proceedings shall remain confidential.
13. Changes to Terms
Novatech reserves the right to modify these Terms at any time, with notice provided for significant changes. Continued use of our services following any modification constitutes acceptance of the updated Terms. Changes will not be applied retroactively to existing agreements without mutual consent. We will maintain a record of all changes and make previous versions available upon request. Clients will be notified of material changes through designated communication channels.
14. Contact Information
Clients must promptly communicate any updates to contact information, including authorized representatives and billing contacts. Official communications will only be conducted through designated channels as specified in the service agreement. Both parties shall maintain current emergency contact information for critical situations. Changes in organizational structure or ownership that may affect service delivery must be communicated in advance.